Search

English Português Español
HomelContact UslSite Map
Username
Password
Forgot your password?
New User
Products
GeneXus
GXflow
GXportal
GXquery
GXserver
Tools
Resources
Download Center
GeneXus Trial Version
GeneXus News
Success Stories
GXsearch
Career Opportunities
Available GX Analysts
Support
Overview
Assisted Support
Issue Tracking
Web SAC
Community
Overview
Beta Testers
GX Community Wiki
Events
Forums
User Groups
Open GXserver
Collaborative Projects
GeneXus Planet
Success Stories
Training
Cursos Online

Issue Tracking
SAC Issue Tracking
The SAC Issue Tracking is the GeneXus customer support system. Customers can contact the support teams via Web or EMail. Each incident is given a unique number that you can use to track it as well as to add additional information or comments.
The SAC Issue Tracking is available for all customers in guarantee or up-to-date with the annual maintenance payment of the GeneXus licenses.
Web
The SAC Issue Tracking system is available at the GeneXus Extranet. This is the recommended method for submitting your issues, as it provides a user friendly interface that guides you through the submission process and ensures that we get all the information that wee need to provide a expedite response. Click here to login.
Customers in the USA and Canada should logon at the GeneXus USA website.
EMail
Contact the corresponding support teams through these addresses:

Product

Email

Development Environment, Protection

gx@gxtechnical.com

.NET Generator

net@gxtechnical.com

Java Generator

java@gxtechnical.com

Smart Devices Generator

sd@gxtechnical.com

GeneXus Server

gxserver@gxtechnical.com

GXflow

gxflow@gxtechnical.com

GXquery

gxquery@gxtechnical.com

GXportal

gxportal@gxtechnical.com

GX SAP Connector

sapconnector@gxtechnical.com

RPG Generator, Cobol Generator

iseries@gxtechnical.com

 

Telephone
Contact your GeneXus Distributor to find out about this service. Click
here to find your local distributor.

Download the complete guide about this service
here.

GeneXus, GXflow, GXquery, GXportal, GXplorer and Artech are trademarks or registered trademarks of Artech Consultores S.R.L. Artech recognizes that all other trademarks contained herein are property of their respective holders.Copyright © 2013, Artech Consultores S.R.L., all rights reserved.