SAC Issue Tracking
The SAC Issue Tracking is the GeneXus customer support system. Customers can contact the support teams via Web or EMail. Each incident is given a unique number that you can use to track it as well as to add additional information or comments.
The SAC Issue Tracking is available for all customers in guarantee or up-to-date with the annual maintenance payment of the GeneXus licenses.
The SAC Issue Tracking system is available at the GeneXus Extranet. This is the recommended method for submitting your issues, as it provides a user friendly interface that guides you through the submission process and ensures that we get all the information that wee need to provide a expedite response. Click here to login.
Customers in the USA and Canada should logon at the GeneXus USA website. EMail
Contact the corresponding support teams through these addresses:
Contact your GeneXus Distributor to find out about this service. Click here to find your local distributor.
Download the complete guide about this service here.