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Support Overview

Self-Service Online Support
These resources are available to anyone online. However, the information that you access depends on your GXtechnical access level.

GXsearch
GXSearch objective is centralizing GeneXus community access to information providing good search results. It allows searching any information from only one place regardless of whether this information is in the wiki, the forums, the GeneXus Developer Library, etc.

Web SAC
The Web SAC is a knowledge base of frequently asked technical questions and known issues.

Download Center
The Download Center is the place to download beta versions, products, product upgrades, and service packs of the GeneXus Technologies. You will also find related technical and marketing documents available for download.

Interactive Support Services
Interact with other members of the Community and with our Support Team.

GeneXus Community
The GeneXus Community provides a variety of resources like wiki, forums, public projects (gxopen) and to share your own expertise.

Technical Forums
Technical Forums are a key resource to exchange information, tips, and techniques regarding the GeneXus Technologies with other Community members.

Assisted Support
Artech and its partners offer the assisted support service to all its customers worldwide. GXtechnical members registered as Customers are entitled to receive Assisted Support services.

During the first year after you have purchased a GeneXus license, you are entitled to free support services and product updates. After the first year, you have to contract the maintenance service in order to continue receiving support services and product updates.

Learn more at the Assisted Support page.

GeneXus, GXflow, GXquery, GXportal, GXplorer and Artech are trademarks or registered trademarks of Artech Consultores S.R.L. Artech recognizes that all other trademarks contained herein are property of their respective holders.Copyright © 2013, Artech Consultores S.R.L., all rights reserved.