The Assisted Support service is delivered by Artech and the GeneXus Distributors. This service is implemented using a system called SAC Issue Tracking.
The SAC Issue Tracking is the GeneXus customer support system. Customers can contact the support teams via web, email, or telephone. Each incident is given a unique number that you can use to track it as well as to add additional information or comments.
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The SAC Issue Tracking is available for all customers in guarantee or up-to-date with the annual maintenance payment of the GeneXus licenses.
Download the complete guide about this service here.