The Assisted Support service is delivered by Artech and the GeneXus Distributors. This service is implemented using a system called SAC Issue Tracking.

The SAC Issue Tracking is the GeneXus customer support system. Customers can contact the support teams via web, email, or telephone. Each incident is given a unique number that you can use to track it as well as to add additional information or comments.

Click here to obtain more information.

The SAC Issue Tracking is available for all customers in guarantee or up-to-date with the annual maintenance payment of the GeneXus licenses.

Download the complete guide about this service here.